Never Log List

What is the Never Log List?

The Never Log List lets Admins control email visibility in Manatal. Add an email address or an entire domain to the list, and Manatal will stop displaying emails in the Inbox tab of any Candidate, Contact, or Guest profile that uses that address or domain. Learn more about the Inbox in this article.

This is designed to protect private conversations. For example, a hiring manager can safely connect their email account without exposing internal threads if someone were to add their profile: add their address (or your whole company domain) to the list, and their emails will no longer appear on their Contact or Guest profile inside Manatal.

Adding Emails or Domains to the List

1. Head to the following page. Alternatively, click on"Administration" from your side menu, open "Features", then select "Email".
   
   
   
2. Scroll to the Never Log List section and click "Add email addresses or domains to the never log list".
   
3. In the pop-up, enter either:
   • A specific email address (e.g. alex@apple.com), or
   • An entire domain (e.g. manatal.com) to cover every address on that domain.
   Note

   • Domains vs. emails: A domain entry behaves exactly like an email entry, just broader. Every profile using an address on that domain is covered.
   • Invalid entries (e.g. alex@manatal with no domain extension) are rejected with an error message, and duplicate entries cannot be added twice.
     
   
4. Click "Add". The entry is saved and appears in the list along with the date it was added.
   
   

Managing the List

From the same page, the Never Log List displays every entry with its date added.

• Removing an entry: Click the red "X" next to an entry and confirm removal. Once removed, all emails for the matching profiles become visible again immediately, including everything hidden while the entry was on the list.
  
  

How It Works

• When a Candidate, Contact, or Guest profile's email address (or its domain) matches an entry on the list, that profile's Inbox tab show the"Emails Are Not Syncing" notice explaining that the address is on the Never Log List.
  
• Admins also see a "Manage never log list" button to jump straight to the settings.
  

Here are a few examples. Assume hiringmanager@acme.com is on your Never Log List:

• Viewing the hiring manager's own profile: Opening the Inbox tab on their Guest, Contact, or Candidate profile shows no emails, only the notice. This applies to all their emails, including ones synced before the entry was added.
• Viewing a candidate they emailed: If hiringmanager@acme.com emailed candidate dan@gmail.com, that thread is still fully visible in the candidate's Inbox tab. The list only hides the inbox of the matching profile; it does not remove emails from the other people in the conversation. Everyone relevant to a thread still sees it in their associated inbox.
• Adding the whole domain: If you add acme.com instead, every profile with an @acme.com address is hidden the same way, in one entry.
• Creating a new profile with a listed address: If someone creates a new Candidate, Contact, or Guest using an address on the list, that profile's inbox is hidden too. This prevents anyone from creating a fake profile just to read someone's private threads.
• Your User Inbox: Never affected. You always see your own sent and received emails in your personal Inbox, regardless of the list.

FAQ

1. Does the Never Log List block or delete emails?

• No. Emails are still processed, stored, and linked normally. The list only controls where they are displayed. Removing an entry restores full visibility instantly.

2. Which inboxes does it apply to?

• Only the Inbox tab on Candidate, Contact, and Guest profiles. It never applies to your personal User Inbox. Refer to our guides on Candidates, Contacts, and Guests.

3. Does it hide emails that were synced before I added the entry?
Yes. Once an address or domain is on the list, the matching profile's inbox is fully hidden, including past emails.

4. If a listed person emailed a candidate, can I still see that thread?

• Yes. The thread remains visible in the associated candidate's Inbox tab. Hiding only happens on the profile whose own address matches the list.

5. Who can manage the Never Log List?

• Only Admins can add or remove entries. Admins also see a "Manage never log list" shortcut on hidden inboxes; other users see the notice without the shortcut.

6. How many entries can I add?

• The list supports up to 25 email addresses and domains combined. A domain entry covers every address on that domain, so use domains to keep the list compact.

7. What happens when I remove an entry?

• All emails for the matching profiles are displayed again, with no gaps. Nothing is lost while an entry is on the list.