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Manage Subscription
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Contents

Manage Subscription

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Article Summary

Important

This can only be done by an Admin.

Important

Any changes made to your account such as upgrading plan or adding seats will automatically be charged to your account.

Manatal is a subscription-based software and is designed to provide continuous access to our services. As such, all subscriptions are set to auto-renew by default. This means that at the end of each billing cycle, your subscription will be automatically renewed for another cycle, unless an admin of your account cancels the subscription from their administration page.

We understand that circumstances may change, and you may no longer require Manatal. Therefore, we provide an easy and convenient way for you to cancel your subscription by accessing your Administration menu and following these instructions. Once canceled, your subscription will expire at the end of the current billing cycle, and you will not be charged again.

It is important to note that if you do not cancel your subscription before the end of the billing cycle, your account will be charged for the next cycle, and the auto-renewal will continue until you cancel.

We recommend that you keep track of your subscription and billing cycles to avoid any unwanted charges. You can also contact our customer support team at support@manatal.com at any time if you have any questions or concerns about your subscription or billing.

Note

Disclaimer: Manatal values the security of your data. That is why we have a “one login per user” policy in place. It means that only one person can be logged in to the account at a time. We strongly discourage sharing your username and password with anyone as it may compromise your data.

When a different browser or device is used to login into the same account, the original user is locked out. You can create user profiles for each member of your team via the Administration section of your account.

Subscription Details

To view your subscription details, head to the following page. The page also allows admins to:

  1. Upgrading your plan
  2. Modify the billing term
  3. Add or remove seats
  4. Unsubscribe from Manatal

Manage Subscription 1

Upgrading your Plan

The "Professional" plan allows you to hold up to 15 jobs and 10,000 candidates in your database. Anything above that for either and you will be prompted by Manatal to upgrade to the "Enterprise" plan.

Information

Upgrading your account does not incur any additional fees. The only costs incurred by the upgrade is the difference between the Professional plan and the Enterprise plan for each seat under the company account pro-rated to the current billing cycle's length.


  1. Head to the following page. Alternatively, click on "Administration" from your side menu, open the "Subscription" category and then the "Manage Subscription" category then click on "Plan".

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  1. Select the "Enterprise Plan" and click "Save". Your new subscription plan will be activated immediately.
    Manage Subscription 2

Modifying your Billing Term

  1. Head to the following page. Alternatively, click on "Administration" from your side menu, open the "Subscription" category and then the "Manage Subscription" category then click on "Billing term".

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  1. Select a billing term and click "Save". Your new billing term will be activated immediately.
    Manage Subscription 3

Modifying your Billing Details

  1. Head to the following page. Alternatively, click on "Administration" from your side menu, open the "Subscription" category and then "Billing Details".

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  1. Modify your billing details and click "Save".
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Managing your Account's Seats

What is a seat?

Your Manatal billing is calculated based on the number of "Seats" under your company account. Each seat allows a user from your team to use the platform. When you subscribe, you purchase a number of seats that you can assign to individual users.

Seats grant individual access and as such cannot be shared with other users.

Therefore each "User" will fill one "Seat" under your company account in order to access the platform. This is true whether the user's status is active or suspended.


View Current User and Seat Count

  1. Head to the following page. Alternatively, click on "Administration" from your side menu, open the "Subscription" category and then the "Manage Subscription" category.

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  1. Under "Subscription Details", the "Users" field details how many users and seats are under your company account. In this case there are 67 users and 67 seats, meaning that in order to add an extra user, you must first add an extra seat.
    Manage Subscription 4

Adding a Seat

You will know that you require more seats when you're trying to add a user and get prompted with the following message.
Add Additional Seats 1

Important

Pricing for additional seats depend on your current plan and billing cycle. Please refer to the price per user on our Pricing page for more information regarding the cost of adding a seat.

  1. Head to the following page. Alternatively, click on "Administration" from your side menu, open the "Subscription" category and then the "Manage Subscription" category then click on "Seats".

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  1. Add the required amount of new "Seats" and click "Save". You can now invite new users.
    Manage Subscription 5

Removing a Seat

Information

The cost of the removed seats pro-rated to the current billing cycle's length will be credited to your account and used for the payment of the following billing cycle.

  1. Head to the following page. Alternatively, click on "Administration" from your side menu, open the "Subscription" category and then the "Manage Subscription" category then click on "Seats".

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  1. Remove the required amount of "Seats" and click "Save".

  2. If prompted with the following warning, it means that the number of seats you are trying to remove would result in an account with more users than seats. To solve this, delete users under your company account.
    Manage Subscription 6

Unsubscribing from Manatal


  1. Head to the following page. Alternatively, click on "Administration" from your side menu, open the "Subscription" category and then the "Manage Subscription" category then click on "Cancel subscription".

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  1. Click on "Unsubscribe". You are welcome to leave any comments or suggestions.
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  2. Click on "Continue". By validating your choice, your subscription to Manatal's platform is canceled and you will lose access to your account at the end of the current billing cycle.
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Frequently Asked Questions

Q1. Will I be charged based on the number of candidates I hire with Manatal?

  • You will be charged according to the number of recruiters who have access to your Manatal Account.
    On the Professional Plan, your candidate count is limited to 10,000. On the Enterprise Plan and above, you can have unlimited candidates in your Manatal account.
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