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Managing the SMS Feature
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Contents

Managing the SMS Feature

  • 3 Minutes to read
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Article summary

Important
  • Only Admin users can manage this feature.
  • Sending SMS is available only to subscribers after their first payment and not accessible to free trial accounts, and your account also needs to be verified. Refer to this article for more information on how to subscribe, and this article on how to get your account verified.
Important

Currently the SMS feature allows you to send and receive SMS from:

  • Canada
  • United States
  • Australia
  • United Kingdom

To request your country to be added, please contact us at support@manatal.com.

Here's how to set up and use the SMS feature:

  1. Enable the SMS feature
  2. Recharge your SMS balance
  3. Set up a phone number for the country you plan to send SMS to
  4. Give SMS access to desired users
  5. Start sending SMS

Enabling the SMS Feature

  1. Head to the following page or click "Administration" in your side menu, open the "Features" category and then the "SMS" category.

Administration 1.png

feature.png

feature sms.png

  1. Enable the SMS feature.
    sms enabled togle.png

Checking and Recharging your SMS Balance

  1. Head to the following page or click "Administration" in your side menu, open the "Features" category and then the "SMS" category.

Administration 1.png

feature.png

feature sms.png

  1. Click "Account Balance"
    SMS.png

  2. Your current balance will be displayed. To recharge, contact our support team via live chat by clicking "Contact our support", or email us at support@manatal.com​.
    Account-Balance.png

Creating your First Phone Number

  1. Head to the following page or click "Administration" in your side menu, open the "Features" category and then the "SMS" category.

Administration 1.png

feature.png

feature sms.png

  1. Click "Phone number".
    phone number generate.png

  2. Click "Generate phone number".
    image.png

  3. Input a name for the phone number, choose a country for the phone number, and click "Generate". A confirmation will be sent once the number is created​​. Start sending SMS by following these steps.

Important

The monthly subscription for this phone number starts immediately.

Important Update Regarding SMS Sending Requirements

The country chosen for your phone number limits you to send and receive SMS only within that country​.

Important

The region chosen for your phone number may require additional verification documents in compliance with local regulations. In the case of documents being required, our team will assist you in the process of submitting documentation and acquiring a phone number.

US-Specific SMS Compliance and Phone Number Registration
To ensure transparency, starting from August 31, 2023, all US carriers will mandate the registration and verification of phone numbers used for sending SMS. If your business utilizes Manatal for SMS communication, compliance is required for sending SMS through the platform.

To become compliant and acquire your US phone number, please get in touch with us at support@manatal.com. The brand registration process usually spans about 2 to 3 weeks and involves supplementary expenses due to third-party verification.

For further details, you can visit https://www.campaignregistry.com/ or reach out to us at support@manatal.com.

image.png

  1. For additional phone numbers, click "Contact support to add a number" or email us at support@manatal.com​.

image.png

Pausing and Cancelling Phone Numbers

Each active number provides you with options to pause or cancel:

  • Pause the number: This option prevents the number from sending and receiving SMS messages. However, your subscription stays active, so you can keep the number and reactivate it whenever you need it.
  • Cancel the number: When you cancel a number, you can still use it for sending and receiving SMS messages until the end of your current billing cycle. After the billing cycle ends, the cancellation takes effect and you will no longer be able to use or recover the number​.
  1. Head to the following page or click "Administration" in your side menu, open the "Features" category and then the "SMS" category.

Administration 1.png

feature.png

feature sms.png

  1. Click "Phone number".
    phone number generate.png

  2. Click on the 3-dots next to a phone number and select "Pause" or "Cancel" from the dropdown.
    image.png

  3. A pop-up will appear, review the conditions and click "Confirm" to proceed.
    image.png

image.png

  1. To reactivate a paused number or a cancelled number, click on the 3-dots next to a phone number and select "Reactivate" from the dropdown.
    image.png

  2. A pop-up will appear, review the conditions and click "Confirm" to proceed with the reactivation.
    image.png

Adding Users to the SMS Feature

It is possible to select which non-Admin users are allowed to send SMS.

  1. Head to the following page or click "Administration" in your side menu, open the "Features" category and then the "SMS" category.

Administration 1.png

feature.png

feature sms.png

  1. Click "Users".
    usarios.png

  2. Click "Add users" to add a user.
    image.png

  3. Select the users to grant SMS sending. They will be given access immediately.
    image.png

  4. Remove users by clicking on the "-" sign next to that user.
    image.png

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